March 09, 2010
IDC Retail Insights 2010 Top 10 Predictions
Posted by: Andrey : Category: News, Technology
By Leslie Hand, research director, IDC Retail Insights
via retailcustomerexperience.com
IDC Retail Insights 2010 Top 10 Predictions
- Retailers will seek growth strategies based on “same shopper” sales and first-time buyers.
- Retailers will launch aggressive technology investment programs to support new business models while reducing traditional IT costs.
- Retailers will extract more value from their supply chains, responding adeptly to customer, supplier, and regulatory influences.
- The devil is in the details — retailers will find heaven where information informs intelligent automation.
- Retailers will focus on customer experience solutions convergence.
- Retailers will drive mobile consumer interaction — entering the open shopping era.
- Retailers will focus on building customer intimacy and loyalty while improving brand performance.
- Retail investments in demand intelligence and BI are driven by a need to lower inventory costs and be more customer centric.
- Retailers will build sustainable lean retail enterprises.
- Traditional retailers are on the Titanic; the approaching iceberg is online social commerce.
a fragment from Ten retail IT predictions for 2010
